Terms of Service

1. Service Description

Telbase is a deployment platform for the AI coding era. You build with any AI coding tool — Claude Code, Cursor, Windsurf, or any coding agent — and Telbase handles detection, provisioning, and deployment automatically. Our Service enables you to:

• Deploy web applications, sites, APIs, and databases with a single command via our CLI
• Automatically provision and configure databases for your applications
• Configure authentication and access control for your deployed apps
• Connect GitHub repositories for automatic deployments
• Manage custom domains and environment variables
• Monitor deployment status and application logs

Telbase is designed for deploying web applications, APIs, and databases. The platform does not provide enterprise compliance certifications (SOC2, HIPAA, PCI-DSS, etc.) and is not suitable for applications that require such certifications. Telbase does not support native mobile application hosting.

2. Account Terms

2.1 Account Creation

To use Telbase, you must create an account by authenticating through Google, Microsoft, or GitHub. You agree to provide accurate, current, and complete information during registration and to update this information as necessary.

2.2 Account Security

You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must:

• Keep your authentication credentials confidential
• Notify us immediately of any unauthorized access to your account
• Ensure that team members with access follow security best practices

2.3 Account Types

You may create a personal account for yourself or an organization account on behalf of your company. If you create an organization account, you represent that you have the authority to bind your organization to these Terms.

2.4 Age Requirements

You must be at least 18 years old and capable of entering into a legally binding agreement to use Telbase.

3. Billing and Payments

3.1 Subscription Plans

Telbase offers the following subscription tiers:

3.2 Infrastructure Included

All paid plans include hosting and database provisioning at no additional cost. There are no separate infrastructure bills. Resource limits are defined by your subscription tier as shown above. Resources beyond your plan limits may be added using credits, as described in Section 3.6.

3.3 Payment Terms

All fees are billed monthly in advance. Annual billing is available at a 20% discount. Payment is due upon invoice. We accept payment via credit card through Stripe. Failed payments may result in suspension of your Service access.

3.4 Refunds

Subscription fees are non-refundable except where required by law. Infrastructure costs are billed for actual usage and are not refundable. If you believe you have been incorrectly charged, contact us within 30 days.

3.5 Price Changes

We may modify our pricing with 30 days' notice. Price changes will not apply to your current billing period. Continued use after a price change constitutes acceptance of the new pricing.

3.6 Credits

Credits are a pre-paid expansion currency for adding resources beyond your plan limits.

• Purchase: $1 = 10 credits. Minimum purchase: $5. Charged to your saved payment method.
• Usage: Extra deploy: 1 credit ($0.10). Extra app: 20 credits per month ($2). Extra database: 15 credits per month ($1.50).
• Expiry: Purchased credits expire 12 months from purchase date. Unused credits are forfeited upon expiry.
• Auto-refill: Configurable with monthly caps ($10/$20/$40). Charges your payment method when balance reaches zero.
• Grace Period: If your credit balance is insufficient to cover extra resources, a 14-day grace period applies. Extra resources continue operating during this period. After 14 days without sufficient credits, extra resources are suspended (not deleted).
• Non-transferable: Credits cannot be transferred between organizations, converted to cash, or refunded except where required by law.
• Plan resources unaffected: Apps, databases, and deploys within your plan limits are never affected by your credit balance.

4. Acceptable Use

You agree to use Telbase only for lawful purposes and in accordance with these Terms. You may not use the Service to:

4.1 Prohibited Applications

• Deploy applications that violate any applicable laws or regulations
• Host content that infringes on intellectual property rights
• Deploy malware, viruses, or other malicious software
• Conduct denial-of-service attacks or other disruptive activities
• Mine cryptocurrency or perform other resource-intensive operations outside your application's purpose
• Store or transmit any content depicting child exploitation
• Host phishing sites or conduct fraud

4.2 Prohibited Activities

• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble any part of the Service
• Circumvent any rate limits, authentication, or security measures
• Resell, sublicense, or offer the Service to third parties without authorization
• Use the Service to compete with Telbase
• Scrape or harvest data from the Service

4.3 Resource Limits

Your use is subject to fair use limits. Applications that consume excessive resources may be suspended or require upgrade to a higher tier. We will notify you before taking action when possible.

5. Your Content

5.1 Ownership

You retain all ownership rights to the code, data, and content you deploy through Telbase ("Your Content"). We do not claim any ownership interest in Your Content.

5.2 License to Telbase

By deploying content through Telbase, you grant us a limited license to host, run, transmit, and display Your Content solely for the purpose of providing the Service. This license terminates when you delete Your Content or close your account.

5.3 Your Responsibilities

You are solely responsible for:

• The legality and appropriateness of Your Content
• Ensuring Your Content does not infringe on third-party rights
• Maintaining backups of Your Content
• The data your applications collect from end users

5.4 Data Retention

Upon account termination, we will delete Your Content within 30 days. Database backups may be retained for up to 7 days after deletion for disaster recovery purposes, after which they are permanently destroyed.

6. Intellectual Property

6.1 Telbase IP

The Telbase platform, including our CLI, APIs, dashboard, documentation, and all associated trademarks, logos, and branding, are the exclusive property of Telbase. Nothing in these Terms grants you any rights to use our intellectual property except as necessary to use the Service.

6.2 Feedback

If you provide suggestions, ideas, or other feedback about the Service ("Feedback"), you grant us an unrestricted, perpetual, royalty-free license to use, modify, and incorporate that Feedback into the Service.

7. Third-Party Services

Telbase integrates with and relies upon third-party services to provide the Service. These include:

• Vercel: Serverless hosting for web applications
• Google Cloud Platform: Container hosting for applications requiring custom runtimes
• Render: Control plane API hosting
• Neon: Managed PostgreSQL databases
• Turso: Managed SQLite databases
• Cloudflare: CDN, SSL certificates, and authentication proxy
• GitHub: Repository hosting and auto-deploy integration
• Stripe: Payment processing
• Resend: Transactional email delivery

Your use of the Service may be subject to the terms and policies of these third-party providers. We are not responsible for the availability, security, or practices of third-party services.

8. Warranties and Disclaimers

8.1 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform scheduled maintenance with reasonable notice and may experience unplanned outages.

8.2 Disclaimer

8.3 Beta Features

We may offer beta or experimental features that are not fully tested. These features are provided without warranty and may be modified or discontinued without notice.

9. Limitation of Liability

Our total liability for any claims arising from or related to these Terms or the Service shall not exceed the amount you paid to Telbase in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability shall be limited to the maximum extent permitted by applicable law.

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting us or through the dashboard settings. Upon termination, you remain responsible for any outstanding fees incurred before termination.

10.2 Termination by Telbase

We may suspend or terminate your account if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay fees when due
• Engage in fraudulent or illegal activity
• Become subject to bankruptcy or insolvency proceedings

10.3 Effect of Termination

Upon termination, your access to the Service will cease, and we will delete your deployed applications and data according to our data retention policy. Sections of these Terms that by their nature should survive termination (including ownership, warranty disclaimers, and limitations of liability) will remain in effect.

11. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Service at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

If you do not agree to the modified Terms, you must stop using the Service and terminate your account before the changes take effect.

12. General Provisions

12.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive any right to participate in class action lawsuits or class-wide arbitration.

12.3 Entire Agreement

These Terms, together with our Privacy Policy and Security Policy, constitute the entire agreement between you and Telbase regarding the Service.

12.4 Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.

12.5 No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

13. Contact Information